Return & Refund Policy

Return & Refund Policy

30-day returns

You have 30 days after receiving your item to request a return. The item must be in the same condition you received it, unused, with tags, in its original packaging, together with your receipt or proof of purchase.

How to return

Email support@pathfinderer.com with your order number. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damaged, defective or wrong items

Please inspect your order on delivery and contact us immediately if an item is defective, damaged or incorrect, so we can make it right. Quality issues on arrival are replaced free of charge.

Non-returnable items

Custom or special-order items cannot be returned. Gift cards are non-returnable. Contact us if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 30-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return it within 30 days, for any reason and without justification. The same condition requirements above apply.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may take extra time to post it. If more than 15 business days have passed since approval, contact us at support@pathfinderer.com.

Warranty

Beyond the 30-day return window, LiFePO₄ batteries are covered by a 6-year warranty and the PPS-1500 by a 5-year warranty from the delivery date. See Warranty Information.