Refund policy

We have a 30-day return policy. You have 30 days after delivery to request a return. To start a return, email us at support@pathfinderer.com with your order number. Items sent back without first requesting a return cannot be accepted.

Quality issues

If your Pathfinder battery, PPS-1500 or other item arrives defective or damaged, or develops a covered quality problem (including after you open it), email support@pathfinderer.com with your order number, a short description and photos or a short video. We cover the return shipping and will replace the unit or refund you.

Change of mind

Within 30 days of delivery, unopened items in their original packaging can be returned. You pay the return shipping. Opened batteries and opened PPS-1500 units are not eligible for change-of-mind returns. Because lithium batteries ship as regulated (Class 9) items, we will send you return instructions for ground shipping once your return is approved.

Warranty

LiFePO4 batteries carry a 6-year limited warranty from the delivery date. The PPS-1500 portable power station carries a 5-year limited warranty from the delivery date. See our Warranty Information page for details.

Non-returnable items

Gift cards are non-returnable.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund is approved. If approved, you will be refunded on your original payment method within 10 business days. Your bank or card issuer may take some extra time to post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@pathfinderer.com.

Contact

All return and warranty questions: support@pathfinderer.com.